Support Services Manager - Project Manager

Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. Services Project Manager Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial objectives, and customer commitments. The position plays a central role in delivering consistent, high-quality outcomes across the full project lifecycle. Lead end-to-end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met. Drive customer-facing project governance, including progress reviews, risk management, and milestone tracking. Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions. Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment. Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle. Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes. The must haves: Experience: 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry. Application of project management practices across the full delivery lifecycle, including planning, execution, monitoring, and closure. Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects. Utilization of project management tools to plan, track, and report on delivery progress. Application of risk assessment and mitigation planning within active service delivery environments. Application of effort estimation, cost awareness, and delivery risk considerations during project execution. Ability to travel regularly to London or Belfast offices (23 days per week). Background in optical transport or networking environments, including DWDM and L0/L1 technologies. Exposure to network lifecycle activities such as design, deployment, migration, and validation. Experience contributing to presales activities or bid management discussions. Familiarity with commercial margin management and financial performance tracking. LI-ST1 At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.