Service Administrator

SGB Service Administrator – Avonmouth   Salary:  From £27,000 plus excellent benefits package Working hours: Monday to Friday 08:00 – 16:30. In-house training provided to support career progression 25 days holiday which increases with service + public holidays Competitive employer pension Discounts on major retail outlets, including groceries 4x basic salary life insurance Eligibility to receive an annual ‘Company Success Payment’   Scania have an opportunity for a motivated individual to join our team at Avonmouth. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments. Key Responsibilities: Answer the phone in a friendly and open manner using the company standard greeting. Invoice and control branch work in progress. Check the system to ensure campaigns are completed and costed correctly. Work within credit control policy and procedures. Carry out the costing on warranty, retail, repair and maintenance to company standards. Supply fully priced estimates of repairs required and ensure work is authorised where required. Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures. Resolve and assist in invoice queries as and when necessary. Assist with other administration duties as required. Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.   Closing Date: 17.09.26 Please note, the closing date for this role is subject to change pending volume of applications. Next steps: If you have the right experience and this role appeals to you, apply today. A member of the Scania Recruitment team will contact you. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.   We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at , we’ll be happy to discuss these with you