BMC Helix Architect

The Role: BMC Helix Architect Location: London - Paddington, UK Position Type: Contract Inside IR35 Remote work option Available: Hybrid – 3 Days Onsite Job Description: Essential skills/knowledge/experience: * Strong experience working with CIS Controls v8.1 and implementing security best practices. * Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms. * Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes. * Strong understanding of ITIL framework and enterprise IT service management best practices. * Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms. * Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments. * Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs. * Strong troubleshooting and problem-solving skills with the ability to resolve complex platform and integration issues. * Experience in platform upgrades, migrations, performance tuning and environment optimization activities. * Ability to produce architecture documentation, solution designs, technical standards and operational procedures. * Excellent stakeholder management, communication and collaboration skills across technical and business teams. Desirable skills/knowledge/experience: * Good understanding of mapping EUC security capabilities to CIS Controls v8.1 * BMC certifications in Helix ITSM, Remedy, Discovery, or Digital Workplace solutions. * Experience with cloud platforms such as Azure, AWS, or hybrid cloud environments. * Knowledge of scripting and automation technologies including Python, PowerShell, REST APIs, or orchestration tools. * Experience integrating BMC Helix with monitoring, security, DevOps and enterprise collaboration platforms. * Knowledge of reporting, analytics, dashboarding and AI-driven operational insights within BMC Helix platforms