TechOps / Application Support Manager

TechOps / Application Support Manager Job Description TechOps / Application Support Manager required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support. You'll lead a small team of engineers, drive operational excellence, improve monitoring and incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations. Key Requirements: * 6+ years' experience in Technical Operations, Infrastructure, IT Support, or Field Engineering. * Previous people management and team leadership experience. * Strong networking knowledge (VPNs, VLANs, DHCP, DNS, firewalls, routing). * Experience managing distributed technology estates and IoT devices. * Proven troubleshooting and root-cause analysis skills. * Comfortable working with remote monitoring, device management tools, and CLI/SSH environments. * Strong documentation, process improvement, and stakeholder management skills. Desirable: * Knowledge of cloud platforms, APIs, and operational data analysis. * Jira Service Management administration. * Microsoft 365 administration. * ITIL certification. This is an excellent opportunity for a proactive technical leader who enjoys balancing strategy, people management, and hands-on technical problem-solving in a fast-paced operational environment