Commercial Account Handler - Household & Residential Insurance

Our client is an Independent, award-winning Insurance Broker with longstanding client and Insurer relationships and access to Lloyds of London. We are a company where relationships, expertise, and exceptional service are at the heart of everything they do. Now part of a hugely successful group of companies who are a top 30 UK Broker, placing £350m+ Gross Written Premium annually. They are looking for a motivated and detail-driven Household & Residential Landlord Account Handler to become a key part of their growing team. In this role, you will work closely with a portfolio of valued clients, providing professional support across policy administration, renewals, new business opportunities and day-to-day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. Key Skills Required * Working understanding of Household insurance policies to include bedroom rated and HNW requirements. * Working understanding of Residential Landlords covers and associated requirements * Knowledge of underwriting terms, policy wording, and coverage limits * Ability to process mid-term adjustments, renewals, and claims queries * Investigation skills to resolve policy issues and coverage gaps * Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client * Ability to explain complex policy details in simple terms * Professional email and phone etiquette * Strong listening skills to understand client needs * Keeping track of deadlines (renewals, endorsements, documentation) * Professional and trustworthy * Team Player but able to work independently Computer & keyboard skills * Navigation of standard office PC Systems * Essential working knowledge of Microsoft Word and Excel * Working knowledge of insurer platforms systems. Use of Open GI(MISYS) would be beneficial * Accurate data entry and documentation of customer information in line with Industry and FCA regulations and GDPR Salary, Benefits & Hours * Generous salary (depending on experience) * Monday to Friday 8.30am to 5.30pm * Parking Onsite * 28 days holiday * Pension * Learning & Development Support