Planning & Building Control Support Assistant

Job Type: Planning & Building Control Support Assistant  Job Type: Temporary Location: Bideford, Devon Hours: 37 hours per week Working Pattern: Monday to Friday Start Date: Monday, 22 June 2026 - End Date: Friday, 25 September 2026 Start Time: 08:00 - End Time: 17:00 Pay Rate: £13.26 - £13.90 per hour   Role Overview Primarily support the Building Control function within the Planning and Development Management service Provide high-quality administrative and clerical support to ensure efficient processing of applications and enquiries Deliver excellent customer service through a range of communication channels including telephone, email, and in-person contact Work as part of a busy team supporting planning, building control, enforcement, and related services Key Responsibilities Process and maintain accurate records for planning applications, building control applications, and preliminary enquiries Update and manage information received from multiple sources in line with legal, regulatory, and data protection requirements Ensure correct validation of applications and support the validation process for planning and building control submissions Calculate planning and building control fees in accordance with government regulations and council fee schedules Issue correct notifications, decision documents, and correspondence to customers in line with legislation and council policies Handle incoming telephone calls, directing enquiries appropriately and taking messages where required Respond to customer enquiries across telephone, email, and face-to-face channels in a professional and timely manner Provide clear explanations of complex planning and building control matters in an understandable format Support administrative processes including post handling, scanning, document control, and email management Skills, Knowledge & Experience Strong communication skills with the ability to deal effectively with the public and stakeholders Experience working in an office or administrative environment Experience providing customer service via telephone, email, and face-to-face Good IT skills including Microsoft Word, Excel, Outlook, and SharePoint Ability to work accurately with data and maintain attention to detail Ability to manage and prioritise workload in a busy environment How to Apply: To apply, reply to this advert with your CV or contact Nomvula on (phone number removed) or (url removed)