Service Bar Technician - Onsite

Role: Service Bar Technician (SC Cleared highly advantageous)

Reports to: Service Delivery Manager

Hours: 37.5 hours. Core hours as per local site/client needs (between the hours of 7.00am -5:30pm.

Job Description:

The Service Bar Technician provides face to face IT support for end users. This customer facing role requires technical knowledge, problem solving abilities and Interpersonal skills. You will be engaging with customers, triaging their IT requirements and resolving issues.

You will provide face-to-face walk-up IT support to customers, communicating clearly and openly to capture their requirements and understand the problems they are facing.

The Service Bar Technician will be expected to provide Incident Resolution to support First Time Fixes supported by documented Knowledge Articles.

The environment is fast paced and continually changing, as such, to meet our customer needs, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

Where resolution at the service bar is possible but will take some time, you can arrange for the customer to collect their kit later. Where resolution requires other support staff, you will need to log tickets, ensuring all information is recorded and data fields updated with an accurate account of the problem.

Key Responsibilities: