HLH/2608/01 Operations Manager

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

Operational Management

• Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.


• Oversee the daily operation of leisure centres and associated facilities.


• Ensure high standards of performance, presentation, and cleanliness across all sites.


• Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.

Health & Safety Compliance

• Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).


• Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.


• Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.

Staff Leadership & Development

• Line manage Leisure team.


• Ensure efficient staff deployment and appropriate staffing levels.


• Support recruitment, induction, training and development, and disciplinary processes.


• Oversee and monitor staff training programmes, ensuring accurate records.

Customer Service & Community Engagement

• Maintain excellent customer care standards and ensure facilities meet diverse user needs.


• Consult with customers and staff to identify improvements and report to the Manager.


• Promote activity programmes, special projects, and community engagement initiatives.


• Attend meetings and events as required

Financial & Administrative Duties

• Support the Manager in monitoring budgets, reducing costs, and increasing income.


• Ensure compliance with financial regulations.


• Administer activity booking systems and High Life membership scheme to a high standard.


• Collate performance statistics and prepare reports as required.

Innovation, Marketing & Development

• Contribute to the ongoing development and improvement of facilities, programmes and services.


• Help establish a sales culture and use social media as a marketing tool.


• Build and maintain positive relationships with key stakeholders, committees, and boards.

Additional Information

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.


• Pursue continuous professional development and contribute to the continuous improvement of Inverness Leisure and High Life Highland as a whole.


• Attend and undertake any training online or in person.


• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.


• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.

• You will be expected to work at various locations on a varied rota including regular evenings and weekends.


• You may be asked to undertake other duties appropriate to the role.


• Job description may be updated periodically to reflect service needs.

• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.