Workshop Repair/ Stitching Technician

Our client requires an experienced Workshop Repair/StitchingTechnician to join their team on a temporary-to-permanent basis. Responsibilities: Assessment of luggage to ascertain: o Whether the item is genuine o Whether the item can be repaired in line with manufacturer standards o The level of repair needed to satisfy the customer/client request • Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed • Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level • Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction • Follow up on and complete repairs of luggage that are awaiting parts • Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action • Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making • Ad hoc, but reasonable, requests from supervisors, management, or clients • Experience in an engineering, workshop, or technical repair environment - desirable • Basic MS Office skills - desirable • GCSE (or equivalent) in Mathematics, English – desirable • Experience in a high-pressure, fluid environment - desirable Person / Team Fit • Team player with excellent verbal skills and a keen eye for detail • Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind • Adaptable and resilient Interested? Please Apply