Enterprise / Solution Architect (ServiceNow)

Enterprise / Solution Architect – ServiceNow | Telecom | Outside IR35 Contract: 6 Months Initial Location: London (Hybrid – 2 days per week) We are seeking an experienced Enterprise Architect / Solution Architect with strong ServiceNow and telecommunications experience to join a major transformation programme. This role is ideal for a ServiceNow Architect who has delivered enterprise-scale solutions within telecom, OSS/BSS or communications environments and can translate complex business requirements into scalable technical architecture. Key Responsibilities: • Define end-to-end ServiceNow architecture and solution design. • Lead architecture across ServiceNow modules including ITOM/TSOM, TSM, CSM, HRSD, IRM/GRC, SecOps and SPM. • Drive platform governance, standardisation and best practice. • Design integrations, workflows, data models and technical solutions. • Collaborate with senior business and technology stakeholders. • Support large-scale digital transformation and service management initiatives. Key Requirements: • Strong experience as an Enterprise Architect, Solution Architect or ServiceNow Architect. • Deep knowledge of the ServiceNow platform and multiple ServiceNow modules. • Telecom, Telecommunications, OSS/BSS or Communications Service Provider experience. • Proven track record delivering enterprise-scale ServiceNow programmes. • Strong integration architecture, governance and solution design experience. • Excellent stakeholder management and communication skills. Keywords: ServiceNow Architect, Enterprise Architect, Solution Architect, Telecom, Telecommunications, OSS, BSS, ITOM, TSOM, TSM, CSM, SecOps, IRM, GRC, SPM, HRSD, Integration Architecture, Digital Transformation