Aftersales Manager

Aftersales Manager Location: Basildon Salary: £45,000–£50,000 Basic + Bonus (OTE £60,000) Job Type: Full Time | Permanent The Role An excellent opportunity has arisen for an experienced Aftersales Manager to join a busy and successful automotive dealership in Basildon. This is a key leadership role responsible for driving performance across the Service and Parts departments, improving customer satisfaction, and maximising aftersales profitability. You will lead a team of Service Advisors, Technicians, and Parts staff, ensuring the smooth and efficient running of the aftersales operation. Key Responsibilities * Lead, motivate, and develop the aftersales team. * Oversee the daily operation of Service and Parts departments. * Drive workshop efficiency, utilisation, and labour sales. * Maximise aftersales revenue and departmental profitability. * Monitor and improve customer satisfaction (CSI) scores. * Manage departmental KPIs and implement performance improvement plans. * Handle escalated customer complaints professionally. * Ensure compliance with manufacturer standards and dealership processes. * Control costs and manage departmental budgets effectively. * Work closely with senior management to achieve business objectives. Candidate Requirements Essential * Previous experience as an Aftersales Manager, Service Manager, or Senior Service Leader. * Strong leadership and people management skills. * Proven track record of achieving aftersales targets and KPIs. * Excellent communication and customer service skills. * Strong commercial and financial awareness. * Full UK driving licence. Desirable * Main dealer or franchise dealership experience. * Manufacturer standards and audit experience. * Familiarity with dealer management systems (DMS). What's on Offer * £45,000–£50,000 basic salary. * Realistic OTE of £60,000. * Company pension scheme. * Ongoing manufacturer and leadership training. * Career progression opportunities. * Supportive and professional working environment. * Performance-based incentives