2nd Line Support Engineer

2nd Line Support Engineer

Wembley, London
£29,000 - £33,000
Fully Onsite | Permanent

Join a specialist education MSP supporting a thriving secondary school

We're working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they're looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.

This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.

The Role

You'll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.

Your responsibilities will include:

• Providing 2nd line support to staff and students
• Managing incidents, service requests and technical issues
• Supporting Microsoft 365 and Windows environments
• Administering Active Directory and Group Policy
• Managing devices using Intune and/or JAMF
• Supporting Windows Server and Hyper-V environments
• Troubleshooting networking issues including VLANs, Wi-Fi and firewalls...