Internal Sales Co-ordinator

Internal Sales Co-ordinator | Poole | £30,000 If you're someone who takes pride in keeping things running smoothly, building genuine relationships with customers, and knowing your work has a direct impact on the business, this could be a great fit. This is a varied, people-facing role that combines proactive customer contact with solid administrative ownership. You'll be at the heart of the aftersales function for an established, specialist manufacturer based in Poole. As an Internal Sales Co-ordinator, you will benefit from: 25 days holiday plus bank holidays Private medical and critical illness cover Free on-site parking Modern, well-equipped office environment A supportive team and the opportunity to grow your product knowledge over time As an Internal Sales Co-ordinator, your responsibilities will include: Managing customer enquiries for spare parts, preparing and following up on quotes through to invoicing Making proactive outbound calls to existing customers to drive quote conversion and identify upcoming requirements Promoting relevant product upgrades and special offers to the existing customer base Co-ordinating with the service team to ensure parts availability and managing supplier and delivery schedules Overseeing warranty processes and producing weekly reports on enquiries, orders, and aftersales activity Maintaining regular customer contact to support the continued success of the aftersales function As an Internal Sales Co-ordinator, your experience will include: Strong administrative skills, including confident use of Word, Excel, Outlook, and CRM systems Experience of proactive customer-facing calls, ideally with some exposure to working to targets High attention to detail and the ability to manage and prioritise your own workload A team-oriented approach with a proactive, solutions-focused mindset A willingness to learn about technical products (no prior engineering or manufacturing experience required) If you're looking for a stable, people-centred role where your reliability and customer care genuinely make a difference, we'd love to hear from you. Apply today with an up-to-date CV or call Claire at Rubicon for more information