Sales Administrator

Sales Administrator 📍 Location: Wolverhampton ⏰ Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required) 💷 Salary: £26,436 per annum The Role We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team. Key Responsibilities * Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels * Process all customer requests accurately and in a timely manner * Maintain and update customer files, ensuring all records are accurate and well organised * Provide regular feedback and updates to customers regarding enquiries and order progress * Answer incoming calls promptly and professionally (within 3 rings where possible) * Process customer enquiries from multiple sources (phone, email, sales team, visits, and post) * Manage customer orders from receipt through to completion * Process new customer orders, liaising with design teams on artwork and formes where required * Handle and resolve customer queries, complaints, and issues efficiently * Keep customers informed of order developments, timelines, and any changes * Support colleagues within the sales office during busy periods * Work closely with the external sales team to ensure seamless service delivery * Raise purchase orders and liaise effectively with suppliers * Carry out additional duties as required by management About You * Minimum 1 year experience in a sales administration or customer service role * Experience within manufacturing, packaging, or a similar fast-paced environment (desirable) * Strong customer service skills with experience handling enquiries, complaints, and problem resolution * Ability to prepare and manage quotations accurately * Experience using CRM/ERP systems (knowledge of Abaca system highly desirable) * Excellent organisational skills with the ability to prioritise workload effectively * Strong attention to detail and accuracy in data entry and order processing * Confident communicator with a professional and friendly manner * Proficient in Microsoft Office, particularly Excel * Proactive approach with the ability to work on your own initiative and as part of a team * Willingness to learn and stay updated on industry and customer requirements In order to be considered for this position or for further information please contact 📞 Gina