Customer Service Advisor

Customer Sales Advisor – Orpington A Customer Sales Advisor is responsible for delivering high-quality customer service, managing sales from enquiry to completion, and building relationships with trade and retail customers. The role focuses on providing expert flooring advice, processing orders, and supporting the sales team to achieve company targets. Key requirements include strong communication, product knowledge, and teamwork. Responsibilities: * Handling a high volume of inbound telephone calls where you will be advising customers, dealing with enquires and complaint resolution. * Processing sales orders and invoices. * Developing a confident knowledge of the product and services. * Directing and informing relevant information or customers to the correct departments. * Interacting effectively with customers and supporting internal area sales managers Requirements: * Previous Customer Service Experience * Strong Customer Service Skills * Confident Knowledge of Computer Systems * Excellent Telephone Manner This position is offered on a permanent basis, with an immediate start available. Working hours: Monday – Friday 8:00am – 5:00pm Our client offers a stable environment with good work-life balance, particularly through their "no bank holidays" policy. As a well-established company with multiple depots in the UK, they provide opportunities for career progression from roles like driving to management. To apply for this position, please send an up-to-date CV for immediate consideration. Please note; due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures