Hotel Operations Manager

Hotel Operations Manager Role Overview Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential. You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure. Key Responsibilities Manage daily operations to ensure smooth running of front of house and guest-facing services Lead and support the front of house team to deliver exceptional customer service Maintain and improve service standards, ensuring consistent guest satisfaction Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures Handle operational issues proactively, ensuring fast resolution and high-quality outcomes Coordinate with relevant departments to support the overall guest journey and seamless service delivery Contribute to continuous improvement initiatives, including training, process improvements, and team performance development Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication Ensure compliance with relevant standards and company policies, delivering safe and reliable service Skills & Experience Required Proven management experience within hospitality operations (front office or similar) Strong understanding of hotel operations and guest service standards Proven ability to lead teams in a busy, high-volume environment Proactive, hands-on approach to leadership and problem solving Excellent communication skills and the ability to maintain service excellence during peak periods Passion for hospitality and a genuine focus on improving guest experience Experience managing busy guest flows, including coach groups, is desirable Salary & Benefits Competitive salary up to £36,000 per year (dependent on experience) Staff accommodation available for a small monthly charge - including all meals and bills. Supportive culture with development and career progression opportunities Opportunity to play a key role in operational improvement and planned hotel refurbishment Location Oban (Scotland) What We're Looking For A dedicated Operations Manager with hospitality experience, energy, and strong leadership capability-someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel