French Speaking Customer Service Administrator

Are you a fluent French speaker who enjoys working on the phone and delivering natural, engaging conversations? We’re looking for confident and detail-oriented individuals to join a friendly, supportive team carrying out mystery shopper calls using structured scripts and scenarios. This is a great opportunity for someone who thrives in a focused environment and can maintain enthusiasm and accuracy across a high volume of calls. You’ll be gathering valuable insights on pricing, services, and overall customer experience while working within a collaborative office setting. This is a 1-month temporary assignment, offering an hourly pay rate of £13.50 – £14.50 per hour, depending on experience. The hours are 5–6 hours per day, Monday to Friday, with flexible start times between 9:00 am – 10:00 am (e.g. 9:00–3:00, 9:30–3:30, 10:00–4:00). This role is based in Hove, with a start date of Monday 22nd of June. Key Responsibilities: * Conduct a high volume of outbound mystery shopper calls, maintaining a professional and engaging approach at all times. * Deliver scripted scenarios confidently while adapting your tone to sound natural, credible, and conversational. * Accurately capture detailed information on pricing, services, and overall customer experience during each interaction. * Consistently rotate between multiple call scenarios, ensuring variety and strong attention to detail across all conversations. * Record and update data promptly and accurately within internal systems. * Review information gathered and highlight any inconsistencies or discrepancies against existing records. * Maintain a high level of focus, quality, and performance in a target-driven, repetitive calling environment. * Represent the business professionally, ensuring every interaction reflects excellent communication standards. Essential Skills & Attributes * Fluent French speaker (essential), with good English communication skills for training and internal use. * Clear, friendly, and professional telephone manner. * Ability to remain engaging and convincing when repeating scripts. * Strong attention to detail and accuracy. * Reliable with excellent timekeeping. * Comfortable working in a supportive, office-based environment. * Positive attitude towards repetitive but important work. Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as: * 24/7 access to NHS approved GP telephone support and prescription services * Access to the UK’s largest employee discount platform * Specialist medical assistance and support hotline * Weekly pay * Hundreds of gym discounts * 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment Job Types: Temporary (1 month) Work Location: In person Job number: LACF1