Customer Service Advisor

Customer Service Advisor – Preston Salary: £26,000–£27,000 per annum plus bonus incentives Contract: Permanent Location: Preston Aspired Talent is recruiting an experienced Customer Service Advisor to join a supportive and growing team in Preston. This is a varied, inbound customer service role with no outbound calling or sales calls. You will assist customers through telephone, email and webchat, providing updates and resolving order-related queries professionally and efficiently. Key responsibilities Responding to customer enquiries by telephone, email and webchat Locating orders and providing accurate delivery updates Resolving queries relating to missing, delayed or damaged orders Liaising with couriers to investigate delivery issues Updating and managing customer information using internal systems Recording conversations and maintaining accurate case notes Managing customer expectations and seeing queries through to resolution Providing a friendly, helpful and professional service Working hours Monday, Tuesday, Wednesday and Friday: 9:00am–5:00pm Saturday: 9:00am–4:00pm Thursday and Sunday off What we are looking for Previous customer service experience Confident telephone, email and webchat communication skills Good computer literacy and experience using customer management systems Strong organisation and problem-solving abilities A calm and professional approach when handling complaints Experience dealing with couriers or order queries would be advantageous Reliability and a genuine commitment to delivering excellent customer service What’s offered Permanent position Salary of £26,000–£27,000 per annum Bonus incentives Supportive and welcoming team environment Training and ongoing development Genuine opportunities for career progression Apply today through Aspired Talent to be considered for this permanent Customer Service Advisor opportunity in Preston