Online Customer Service Advisor

Online Customer Service Advisor
 
We are looking for an experienced Customer Service Advisor to join a busy and fast-paced online customer service team. This is an excellent opportunity for someone who enjoys helping customers, solving problems and delivering outstanding service across multiple communication channels.
Working as part of a supportive team, you'll be responsible for managing customer orders, handling enquiries and ensuring a seamless customer experience from order placement through to delivery.
This is a temporary to permanent contract requiring an almost immediate start.
 
Key Responsibilities
Processing customer orders accurately and efficiently
Handling inbound and outbound customer enquiries
Responding to customers via telephone, email and online chat
Supporting customers with website navigation and online ordering
Tracking orders and providing delivery updates
Liaising with courier networks to resolve delivery queries
Communicating with internal teams to ensure orders are processed smoothly
Maintaining accurate customer and order records
Providing general customer service and administrative support  
About You
We're looking for someone with previous experience in a customer service or administration role who enjoys working in a busy office environment.
You'll have:
Previous office-based customer service experience
Strong telephone and email communication skills
Excellent attention to detail
Good organisational and time management skills
Strong IT and data entry skills
A proactive and positive approach to problem-solving
The ability to work effectively as part of a team
A professional and customer-focused attitude  
What's on Offer?
Full training provided
Monday to Friday working hours
Stable, full-time opportunity
Supportive team environment
Long-term career prospects within an established business  
This role would suit an organised and enthusiastic customer service professional who enjoys building relationships, resolving queries and ensuring customers receive an exceptional experience