Operational Support Officer

Southern Housing are looking formotivated and dedicated candidates to join our Operational Support department as an Operational Support Officer .

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.
Reporting to an Operational Support Team Manager, youll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient. Positively supporting our wider teams collaboratively.
The location
This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed)within our Hastings office.
What youll need
Demonstrable experience delivering a customer-focused service
Proven ability to follow, apply and improve operational processes
Strong administrative capability, including accurate data entry and document management
Numerical accuracy and confidence in handling financial or transactional information
Clear and effective written and verbal communication skills
Experience working collaboratively across teams, demonstrating a one-team approach
Strong organisational and time-management skills
Resilience and adaptability to change, with experience supporting service improvements
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing date: 12 th June2026 at 23:59pm. We may close the advert early if we receive a suitable number of applications.
About us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailersdiscounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. xwzovoh Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.