Voice of the Client and Outcomes Analyst

Our client is a global investment management company.

The UKPI Voice of the Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience. This role requires a keen analytical mind, excellent communication skills, collaboration, a passion for understanding what drives client satisfaction, loyalty, and outcomes with the desire to drive making meaningful change.

The UKPI Voice of the Client and Outcomes Analyst is responsible for gathering, analysing, interpreting and presenting actionable insights from client feedback, sentiment across various channels, client journey and behavioural data to measure and enhance our overall client experience.

This role requires a keen analytical mind, excellent communication skills, collaboration, a passion for understanding what drives client satisfaction, loyalty, and outcomes with the desire to drive making meaningful change.

• Own survey questions collect and analyse and present client feedback and behaviours from client contact, complaints, QA, surveys, market insights, online reviews, social media, and other touchpoints across client journeys.
• Where available, analyse and compare external competitor client data scores to benchmark feedback ...