Technical Support Specialist - German/English Speaking

Full-time LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Technical Support Specialist position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions! This is a fully remote position within the United Kingdom. About the Technical Support Specialist position: The Technical Support Specialist is responsible for troubleshooting and resolving issues across business applications, networking, and hardware by digging deep to find solutions, collaborating with third-party vendors, and ensuring every customer interaction ends with confidence and satisfaction. Beyond troubleshooting, the Technical Support Specialist ensures every detail is captured, every task is prioritized, and every customer stays up and running.  What you'll do as a Technical Support Specialist: Fields support calls, chat, email, and/or other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns.  Works with customers to reproduce, investigate, and resolve challenges with computer software, servers, apps, networking and hardware, while ensuring cases are in line with the current SLG’s. Guides customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.  Identifies and troubleshoots application alerts presented from the company monitoring software.  Identifies recurring case generation issues and works with internal and external teams to identify and implement permanent fixes. Helps to create and maintain a culture of continuous improvement within the support and broader organization.  Performs application QA's in support of new customer setups, upgrades or patching. Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies.  Professional Development  Effectively completes training within the timeframe required by the business.  Follows Change Management processes to implement configuration changes.?  Participates in the on-call rotation to ensure 24 x 7 support of IT operations. staff within the support team, providing guidance, training, and knowledge sharing.  What you need to be a successful Technical Support Specialist: ~2-4 years of experience in IT customer support, with a strong focus on applications.  ~ Experience with Windows Operating systems, including Server 2016 & 2019.  ~ Knowledge of construction project management processes and procedures a plus.  ~ Proficient with installation and configuration of hardware and software.  ~ Attention to detail and a commitment to quality.  ~ Bachelor’s degree in Computer Science or related field preferred. ~ Ability to work fully remote Monday-Friday AND a weekend on-call rotation of at least once every 4 weeks and a minimum of 3 bank holidays per year.  This range may vary depending on the experience, qualifications, and other factors of the individual being hired.  A workplace where senior leaders act as partners—encouraging innovation and supporting your professional growth. A team that shares a passion for cloud technology, digital transformation, and delivering outstanding customer service. Plus, a comprehensive benefits package, including private healthcare, dental and vision cover, life insurance, pension contributions, and more. We welcome applications from all suitably qualified individuals regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable adjustments during the recruitment process due to a disability, please let us know. Please be aware that fraudulent individuals and organisations may post fake job advertisements using our company's name or branding. 28,000 - £33,000 per year depending on experience