Desktop Support Technician II

Role Overview
We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team.
You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres.
This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting.
Key Responsibilities
* Provide end-user technical support, diagnosing and resolving hardware and software issues
* Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles
* Perform hardware deployments and refreshes, including:
* Equipment setup and installation
* Imaging and configuration
* Data transfer and backup
* Device decommissioning or redeployment
* Deliver remote and on-site technical support, including desk-side assistance
* Troubleshoot and maintain:
* Workstations, peripherals, and printers
* Network connectivity issues (basic level)
* Work with ticketing systems to manage and document support requests
* Support the creation and maintenance of technical documentation
Skills & Experience
Essential
* 3–5 years’ experience in desktop support within an enterprise environment
* Strong knowledge of:
* Windows OS support (desktop/laptop)
* Microsoft Office and business applications
* Experience with:
* Hardware installations, upgrades, and troubleshooting
* Ticket management systems
* Active Directory (user management, permissions)
* Strong problem-solving skills and ability to work independently
Desirable
* Experience supporting large-scale deployments or migrations
* Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments
* MacOS support experience