Business Support Officer

Business Support Officer required! Salary: £14.20 per hour Location: Bristol Hours: Monday - Friday 8am - 5pm Till December 2026 (will possibility of extension) 3 days a week on site Purpose of the job Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge. Key job outcomes/accountabilities * Provide a range of business support services for one or more service areas, taking ownership and responsibility. * Make real time service decisions in response to operational issues in line with local procedures and established guidance. * Demonstrate the council's values: Dedicated, Respect, Ownership, Curious, Collaborative. * Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base. * Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible. * To carry out, monitor and reconcile financial transactions. * Prepare and provide documentation and information. * Check service delivery and processes are in line with local guidance and legislation. * To own and drive forward process improvements. Responsibilities- *To communicate effectively with colleagues, senior management, internal customers and external agencies. *May involve direct contact with citizens of Bristol including escalated issues with difficult customers. *To deal with escalated issues within the business support area. *To take responsibility for own day to day operational issues. *To work within legislative and procedural guidelines *This is an office based role that may require travel to different sites. *To manage own performance and to maintain a high standard in the following competency areas as outlined in 'My Performance': Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical. Apply today Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people