Sr. Technical Lead

Sr Cloud Technical Lead - Marlow, London or Glasgow, UK, Hybrid We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery of world-class SAS services.Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. You will also play a key role in mentoring and training team members, sharing best practices in enterprise application technology, architecture, and support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. As a Sr Cloud Technical Lead you will: Lead hosted and remotely managed customer projects from kickoff through UAT and go-live, ensuring smooth execution and technical oversight throughout the lifecycle.Provide expert consultation for major post-deployment changes such as upgrades and migrations, and help resolve complex, recurring issues to maintain system health.Define and validate technical requirements to avoid project delays, enhance system stability and monitoring, and ensure adherence to SAS Cloud standards and best practices.Act as a SAS Administrator for high-complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.Required qualificationsExperience writing programs in more than one language required. Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. (or equivalent qualification) Fluent in English Proof of right to work in UK is required to be considered for the rolePrevious technical experience in at least 4 of the following: Experience of SAS Administration or supportExperience in AWS and/or AzureExperience in KubernetesExperience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardwareExperience with UNIX or Linux supporting enterprise class applicationsExperience with managing customers and their expectationsExperience managing large commerical IT cloud systemsEquivalent combination of related education, training and experience may be considered in place of the above qualifications.Setting high standards of performance for self and others; SAS CodingCI/CD You are welcome here.At SAS, it’s not about fitting into our culture - it’s about adding to it. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Additional Information:SAS only sends emails from verified “sas.If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.Join our Talent Community to stay up to date on company news, job updates and more.#