Appeals & Representation's Officer

Why Southwark?

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.? Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

What You'll Be Doing

• Investigate and respond to parking-related correspondence, including challenges, representations and appeals against Penalty Charge Notices, ensuring compliance with relevant legislation and policies.
• Prepare evidence and represent the Council at London Tribunals, including managing complex cases and presenting supporting information where required.
• Process parking permit and suspension applications, ensuring requests are handled accurately and within agreed service standards and timescales.
• Deliver excellent customer service...