IT Infrastructure Team Lead

Salary: £40,000 - 80,000 per year

Requirements:

• Proven experience leading infrastructure, IT operations, or technical support teams
• Strong people leadership skills with a track record of developing and motivating technical teams
• Experience delivering high-quality IT services within a complex organisation
• Ability to manage competing priorities and drive improvements in a fast-paced environment
• Strong stakeholder management skills with the ability to communicate effectively across technical and business teams
• Experience managing escalations and ensuring successful outcomes
• Understanding of IT service management principles and operational processes
• Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial

Responsibilities:

• Lead and develop a global infrastructure engineering team, supporting performance, collaboration, and career development
• Create a strong team culture focused on service quality, ownership, and continuous improvement
• Ensure operational priorities are effectively managed and resources are aligned to business needs
• Drive improvements across service delivery, processes, and ways of working
• Support effective management of incidents, escalations, and operational challenges
• Ensure technology changes are delivered in a controlled and effective way
• Build strong relationships with stakeholders and provide confidence around service performance and improvements
• Identify opportunities to enhance efficiency, reliability, and the overall delivery of infrastructure services

Technologies:

• AI
• Azure
• Cloud
• DevOps
• Support
• JIRA
• ServiceNow

More

We are a global organisation with a strong focus on using technology to support innovation, collaboration, and business growth. We are investing in modernising our technology landscape, with a cloud-first mindset and an emphasis on scalable, secure, and efficient services. Data and AI are becoming increasingly important to support smarter decision-making and new opportunities across the organisation. This is a 12-month fixed-term contract based in Glasgow with hybrid working, typically three days in our city centre office. We offer a competitive salary and benefits package, and the opportunity to join a highly regarded global technology function, lead an established engineering team, improve operational maturity, and make a tangible impact on the reliability and effectiveness of our technology services.