Guest Relations Coordinator

Full-time | Onsite Salary: up to £35,000 Location: Edinburgh We are recruiting for a Guest Relations Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership. This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required. The Role You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential. Guest Relations & Operations * Managing guest bookings and information * Acting as a point of contact for guest enquiries (in person, phone, and email) * Supporting guests onsite and managing expectations * Handling complaints and resolving issues professionally * Coordinating guest feedback and reviews * Liaising with housekeeping and maintenance teams to ensure smooth operations Marketing & Brand Support * Managing and updating websites, social media, and digital platforms About You * Previous experience within hospitality (hotel, serviced apartments, or similar) * Personable, professional, and customer-focused * Comfortable working in a fast-paced, guest-facing environment * Organised, proactive, and able to use initiative * Strong communication skills, both written and verbal * A flexible team player happy to support across different areas of the business Working Pattern & Package * Full-time, onsite role * Typical hours 10am–6pm * 5 days out of 7 (including some weekends) * On-call and holiday cover as required * Competitive salary, dependent on experience