Customer Service Advisor

CUSTOMER SERVICE ADVISOR
ALDERLEY EDGE
£26, 500 + BONUS + FREE PARKING

Our client is seeking a customer focused individual to join their small team. This si a telephone based role and previous telephone based customer service experience would be an advantage.

Customer Service Advisor Duties

* Maintaining a high level of customer satisfaction.

* Dealing with inbound and outbound calls

* Acknowledging and responding to customer queries promptly.

* Processing customer applications.

* Understanding our business, to help with queries.

* Using various channels to communicate with customers.

* Working as part of a team.

* Be able to communicate with other departments in the business.

* Uploading data to customer files.

* Maintain a positive, empathetic, and professional attitude towards customers and teammates always.

* Maintaining confidentiality and abiding by all regulatory requirements.

* Going above and beyond for customers.

Customer Service Advisor Requirements

* Previous experience in customer service

* Previous experience of the Financial Services sector would be an advanatage

* Excellent telephone manner

* Must live within a sensible commuting distance of Alderley Edge