Electronics Repair Manager

Electronics Repair Manager Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network. The Electronic Repair Manager leads and manages the repair team, overseeing day-to-day production repair activities and warranty returns. They will provide direction and technical support, taking the lead in diagnosing and repairing electronic unit failures. With a strong focus on root cause analysis, they drive continuous improvement and contribute to meaningful enhancements in product quality and reliability Key Responsibilities: Conduct in-depth root cause analysis of faults in complex electronic assemblies and systems Diagnose faults across hardware, firmware, and customer systems Investigate failures in microcontroller-based designs / embedded systems and peripherals Utilise test equipment (oscilloscopes, logic analysers, multi-meters, etc.) to isolate issues Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect) Collaborate with cross-functional teams (software, mechanical, quality, and customer support) Reproduce field issues in a controlled lab environment Responsible for a team of repair Engineers and Technicians Document findings clearly, including failure reports and proposed corrective actions Support customers and internal teams with technical investigations as required Internal & External Relationships: Internal Repair Technicians / Engineers: coordinate scheduling and set work priorities Production: provide technical support as required Quality: share KPI data and support customer communications Warranty Controller: align on warranty and repair priorities Sales: assist with customer support when needed Engineering: request technical support as required Senior Management: deliver weekly KPI reporting External Customers: manage day-to-day communication on returns and customer concerns, in coordination with the Warranty Controller Suppliers: handle technical queries and support component failure analysis Requirements: PCB design, SMT production processes Microcontroller-based designs / embedded systems Strong experience with microcontrollers (e.g., mainly ARM, PIC, AVR, or similar platforms) Proven ability in structured root cause analysis methodologies (e.g., 8D, Fishbone, FMEA) Experience debugging embedded systems (hardware + firmware interaction) Ability to interpret circuit schematics and PCB designs Experience with embedded C/C++ or similar programming languages Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect) Excellent communication skills Excellent organisation skills Document findings clearly, including failure reports and proposed corrective actions Ability to work under pressure to tight deadlines Ability to work on own initiative. IT Skills (Word / Office / Outlook) Benefits: ~25 days holiday + Bank Holidays ~ New flexible holiday scheme ~ Bupa Healthcare package ~ Life Insurance ~ Enhanced Maternity/Paternity pay ~5% Pension contributions ~ Companywide performance-based annual bonus scheme