It Support Engineer

IT Support Specialist £34,000 – £38,000 + benefits Hybrid: WFH + 1 day/week Bedford office S-SA Digital are pleased to be partnering with a leading SaaS company to secure an IT Support Specialist (2nd Line). Its a superb opportunity to Join the internal support team working on "nd line Esculations and interal IT Projects. You’ll bring strong 2nd line capability across: * Windows Server & Microsoft OS support * Active Directory, DNS, DHCP, Group Policy * Azure Entra ID – MFA, Conditional Access, RBAC * MDM (Intune) * Microsoft Intune (endpoint management & compliance) * Networking fundamentals (WAN, firewalls, VPNs) * Service Desk environments (ITIL-aligned incident & change) * PC / laptop builds, rebuilds & troubleshooting * Backup processes, monitoring & system resilience * On-prem infrastructure & basic data centre support * Exposure to ISO27001 / PCI environments Nice to have: * SQL server exposure * Linux basics / command line * Monitoring & alerting tools The role You’ll provide 1st and 2nd line support, own escalations, keep systems resilient, and contribute to continuous improvement in a fast-moving SaaS environment. offering great progression and tech advancement for the right candidate. If you’re a technically strong 2nd liner who wants autonomy, flexibility, and real responsibility — this one’s for you. Apply now or message S-SA Digital for a confidential chat