Director - Client Servicing (UAE) | Banking

We are currently working on a confidential senior leadership opportunity with a leading financial institution in the UAE. We're looking for an experienced transformation leader to drive the redesign and engineering of end-to-end client service journeys across the bank.

Key Responsibilities

• Lead end-to-end client service and process engineering to deliver scalable, efficient, and well-governed operating models.
• Drive large-scale business process transformation, eliminating manual effort and simplifying complex workflows.
• Redesign customer journeys to improve service delivery, operational efficiency, and client experience.
• Champion AI and automation initiatives, including workflow automation, conversational AI, and intelligent process improvements.
• Establish governance frameworks, performance KPIs, and continuous improvement practices across client services.
• Partner closely with Operations, Technology, Risk, Product, and Business teams to deliver enterprise-wide transformation.

Ideal Background

• 15+ years of experience within banking or financial services.
• Leadership experience in Process Engineering, Client Operations, Operational Excellence, Service Engineering, or Business Transformation.
• Proven track record of delivering enterprise-scale operating model and process transformation programmes.
• Strong knowledge of AI, automation, workflow optimization, and digital transformation within banking operations.
• Experience working in highly regulated environments with strong governance and risk management frameworks.
• Excellent stakeholder management experience, engaging with senior leadership and cross-functional teams.

This is a high-impact leadership role offering the opportunity to shape the future operating model of a major banking organisation through innovation, automation, and operational excellence.