Commercial Claims Manager

Job title: Commercial Claims Manager

Salary: £50,000 per annum + Benefits 

Location: Birmingham

OVERVIEW

We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.

You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.

RESPONSIBILITIES

• Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
• Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
• Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
• Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.