Floor Supervisor - Kensal Rise

Floor Supervisor - Kensal Rise

Make OurHouse Your Home

OurHouse was created as a sanctuary for modern families, a place where parents can feel at home, children can thrive, and everyday life feels a little easier.

As Floor Supervisor at OurHouse, you'll be the heartbeat of the restaurant floor, leading the front-of-house team through service, building genuine relationships with our members, and making sure every visit feels effortless.

This is a hands-on leadership role with real responsibility. You'll set the tone for service, step up as Manager on Duty when needed, and be a key part of what makes OurHouse feel like home to our members.

What You'll Do

Lead the FOH team through service - briefings, delegation, and keeping standards high

Build warm, long-term relationships with members and their families

Handle member feedback and resolve issues quickly and professionally

Support training, development, and scheduling of the floor team

Oversee opening and closing duties and act as Manager on Duty when required

Drive upselling and support the team's menu knowledge

Manage the digital ordering platform, keeping it accurate and up to date

Ensure full compliance with health, safety, and food hygiene standards

What We're Looking For

Previous supervisory or senior FOH experience in a busy restaurant or members' club

A natural leader - calm, confident, and warm with both team and members

Strong organisational skills and the ability to hold multiple priorities

A genuine passion for hospitality and delivering exceptional experiences

Good working knowledge of health, safety, and food hygiene regulations

Why OurHouse?

Competitive salary + service charge

Free staff meals on shift

Employee discounts across OurHouse venues

Free on-site gym access & cycle-to-work scheme

Ongoing training and real progression opportunities within the group

Ready to make OurHouse your home?

Apply now and help us create the experiences our members love.