Night Porter

Shift Pattern: Four on, four off Hours of Work: 20:00pm to 07:00am -​£29,871.45 per annum We are recruiting for an experienced and customer-focused Night Porter to join a prestigious hospitality environment. Benefits: Complimentary meals and hot drinks while on duty Complimentary parking onsite 28 days holiday per year (pro rata, including bank holidays) Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online) Membership of the Institute of Hospitality (on passing probation) Gym & Swim access at the Fitness Centre at designated times for staff Employee Assistance Programme (EAP) and wellbeing support Pension scheme Life assurance Regular staff socials and eventsAs the Night Porter, you will be responsible for: Supporting the smooth overnight operation, ensuring guests receive an exceptional experience. Welcoming guests, assisting with late check-ins and responding to requests in a professional and timely manner. Managing overnight security, monitoring the premises and maintaining a safe environment for guests and staff. Handling guest enquiries and complaints professionally, escalating where required. Supporting bookings for members and guests, including restaurant reservations and room bookings. Using internal systems and carrying out a variety of operational tasks to support the wider team.The successful Night Porter will have the following related skills / experience: Previous experience working as a Night Porter or within hospitality/customer service is desirable. Excellent customer service and communication skills. Basic IT skills including Microsoft Office and email. Strong observational skills with the ability to remain calm under pressure. A proactive, positive and friendly attitude with excellent problem-solving abilities. Able to work independently as well as part of a team