Room Service Manager

Waldorf Astoria London - Admiralty Arch is seeking a Room Service Manager, to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards
• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days' holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

What will I be doing?

As Room Service Manager, you will lead the In-Room Dining operation, delivering a refined, seamless dining experience for Guests and Members while optimising sales performance, developing talent, and maintaining rigorous cost control.

In this role, you will oversee all aspects of Room Service operations, ensuring exceptional service execution, brand alignment, and commercial effectiveness. Your responsibilities will include performing the following to the highest luxury hospitality standards:
• Provide clear, inspiring leadership to the Room Service team, driving operational excellence and supporting individual professional growth
• Ensure full compliance with all brand standards, service protocols, and quality expectations
• Monitor and evaluate guest satisfaction, implementing continuous improvement initiatives to enhance the in-room dining experience
• Stay attuned to culinary and service trends, proactively contributing ideas to elevate the range, presentation, and quality of Food & Beverage offerings
• Drive revenue optimisation while maintaining disciplined cost control and identifying opportunities for efficiency
• Develop and manage achievable budgets, forecasts, and short- and long-term departmental objectives
• Partner closely with the Learning & Development team to ensure structured, ongoing training through comprehensive training calendars
• Maintain a robust internal control environment, ensuring full compliance with hotel and company policies and procedures

What are we looking for?

A Room Service Manager within Hilton brands leads with service excellence, commercial awareness, and a guest-first mindset, collaborating seamlessly with teams across the hotel. To succeed in this role, you will demonstrate:
• Proven experience in a similar in-room dining or Food & Beverage leadership role
• Strong people management and leadership capabilities
• Effective negotiation and influencing skills
• A positive, composed, and solution-focused attitude
• Excellent verbal and written communication skills
• Ability to perform consistently under pressure in a dynamic environment
• Impeccable grooming standards aligned with luxury brand expectations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience within the hospitality industry
• Experience managing payroll, budgeting, and forecasting processes
• Strong commercial awareness and industry knowledge

EVERY JOB MAKES THE STAY

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. xwzovoh

That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company