Service Manager Cleaning Industry

Service Manager Location: London Salary: £35,000 – £40,000 per annum (DOE) Hours: Full-time, 40 hours per week Working Pattern: Evening shifts (approx. 4pm–12am), flexibility required About the Role BugBusters UK Limited, a bespoke commercial cleaning company, is seeking an experienced Service Manager to oversee and coordinate cleaning operations across multiple client sites. This is a hands-on leadership role focused on service delivery, team management, and client satisfaction. Key Responsibilities Operations & Service Delivery * Oversee cleaning operations across multiple contracts and sites * Ensure services are delivered in line with contract specifications and company standards * Conduct regular site visits and respond promptly to operational issues People Management * Manage Site Managers, Supervisors, Team Leaders and Cleaning Operatives * Support recruitment, rota planning, training, performance management and disciplinary processes * Promote a positive, high-performance working culture Client Management * Act as the main point of contact for assigned clients * Handle client queries and complaints professionally * Attend client meetings and support service improvements Quality, Health & Safety * Carry out quality audits and implement corrective actions * Ensure compliance with Health & Safety and COSHH regulations * Maintain accurate records of inspections, incidents and staff performance Administration & Reporting * Monitor staff hours, stock levels and site documentation * Submit regular performance and operational reports * Oversee inventory control and ordering Requirements * Proven experience in a Service Manager / Operations Manager role * Background in commercial cleaning or facilities management preferred * Strong leadership and people management skills * Excellent communication and client-facing ability * Good knowledge of Health & Safety and cleaning standards * Ability to manage multiple sites in a fast-paced environment * IT literate (Microsoft Office, scheduling systems) * Full UK driving licence (preferred) What We Offer * Competitive salary (£35k–£40k DOE) * Supportive and collaborative working environment * Ongoing training and career development opportunities * Recognition for performance and leadership Apply today to join BugBusters UK Limited and play a key role in delivering high-quality commercial cleaning services