Strategic Key Account Manager

Job Title: Strategic Key Account Manager Role Overview Working in partnership with teams across the group, you will take ownership of ensuring customer expectations are consistently met to a high standard. You will play a central role in managing relationships with strategically important customers, maintaining high levels of satisfaction while identifying and delivering opportunities for revenue growth. The role includes responsibility for achieving agreed account targets, with success measured through both commercial performance and the strength of the customer relationships you develop. ________________________________________ Key Responsibilities * Develop and maintain strong, long-term relationships with key customers, acting as the primary point of contact. * Manage a portfolio of strategic accounts, delivering £20m in sustainable revenue growth through account expansion and new business opportunities. * Build and maintain a healthy pipeline of opportunities across existing and new accounts. * Conduct regular client meetings, including performance reviews and strategic planning sessions. * Identify customer needs and recommend tailored solutions that add value and drive business growth. * Lead up-selling and cross-selling initiatives across products and services. * Act as the liaison between customers and internal teams to ensure seamless service delivery. * Collaborate with internal departments to improve commercial and operational processes aligned with account strategies. * Monitor sales performance metrics and produce accurate monthly, quarterly, and annual forecasts. * Manage tender processes and Requests for Quotation (RFQs) in collaboration with relevant stakeholders. * Oversee onboarding of new products and services for both new and existing customers. * Provide guidance to Customer Service and operational teams, acting as an escalation point for key accounts. * Ensure all customer deadlines, requirements, and service standards are consistently achieved. * Apply strong negotiation and problem-solving skills to deliver successful outcomes. ________________________________________ Key Skills & Experience * Proven experience in Strategic or Senior Account Management, managing major national or strategic accounts. * Strong eCommerce, eRetail or similar styled business * Demonstrable track record of delivering significant revenue growth within complex account portfolios. * Strong interpersonal, relationship-building, and stakeholder management skills. * Solid new business development experience alongside existing account growth. * Strong negotiation skills with a solution-oriented and problem-solving mindset. * Highly self-motivated, proactive, and commercially driven. * Customer-centric approach with the ability to balance customer needs and commercial objectives. * Experience using CRM systems to manage pipelines, performance, and customer relationships. * Experience using Salesforce ________________________________________ Performance Measures * Achievement of revenue growth targets (£20m). * Customer satisfaction and retention levels. * Pipeline strength and conversion rates. * Successful delivery of account plans and strategic objectives. ________________________________________ Salary & Benefits * Salary £58,000 to £60,000 * With a potential bonus of 15%, and an additional 15% available based on KPI's set around revenue generated for existing customers and growth, accrued from day one and payable in September. * 2 Volunteer Days per year * Monthly Wellness Allowance up to £50 * 33 Days holiday & additional Birthday holiday allowance * Summer & Winter socials * Access to EAP in addition to internal Mental Health First Aiders * Competitive Pension plan * Competitive Bonus scheme * Hybrid working, one day a week in the office, one day on the road meeting customers and the rest from home