Quality Assurance and Quality Control Officer

THE JESSICA McCORMACK BRAND Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore. Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe. Based in the Safe Room at Carlos Place and supporting the UK retail business, the Inventory Quality Control Specialist is responsible for ensuring the physical quality, proper storage, handling, and presentation of all stock within the retail environment. Reporting to the Inventory Control Manager, the role sits within the Inventory Control team and acts as the quality control authority for stock in the UK retail environment. The position focuses on preventative quality control, ensuring that stock is correctly handled, stored, presented and prepared for movement, while maintaining alignment between physical stock and ERP records. In addition to this primary QC focus, the role operates as a fully integrated member of the Inventory Control team, supporting core stock control activities and contributing to overall team flexibility and continuity. Retail Quality Control & Stock Integrity Complete physical quality control checks on all stock entering and leaving the retail environment (including store transfers, loans, photo shoots and other stock movements) Ensure correct use of storage systems, trays, packaging and protective materials within the safe room and stores Provide feedback to management on recurring issues or risks to stock condition Retail Team Training & Best Practice Deliver on-the-ground training and guidance to retail and product-handling teams Work with Production and Workshop teams to resolve cross departmental QC issues impacting retail stock Review and improve processes relating to stock handling, storage, packaging and transfer Make recommendations to enhance efficiency, reduce risk and improve stock protection Inventory Control Support & Cross-Cover Support the Inventory Control team with core stock control activities where required, including stocktakes, stock movements and safe room operations Work collaboratively to ensure continuous coverage of both QC and stock control responsibilities Provide a secondary check on stock transfers prepared by the Inventory Control team, ensuring alignment between physical stock and ERP records Support maintaining high standards of data integrity in collaboration with the Inventory Control team Experience in a stock control, quality control or safe room role within a luxury retail environment Experience handling high-value goods with a strong understanding of jewellery care and safe storage Strong working knowledge of inventory control procedures and retail operations Exceptional attention to detail with a strong focus on quality and accuracy Confident working cross-functionally with retail, operations, workshop and production teams