Head of Operations - Non Food

Head of Operations - Non Food - Addenbrookes Hospital

Salary:

Competitive from £65,000 + excellent benefits Contract Type:

Full-time, Permanent

Be the driving force behind safer, smarter, more sustainable healthcare services.

Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We're looking for a

Head of Non-Food Operations

to lead and optimise essential service delivery across

Portering, Domestic Services, and Logistics.

This is a senior leadership role with real influence - responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You'll shape strategy, drive innovation, and inspire a high-performing team in one of the UK's most complex and rewarding operational environments.

This is an on site role.

What You'll Do Lead and innovate

- Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams. Champion quality and compliance

- Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety. Inspire and empower teams

- Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience. Drive performance and efficiency

- Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery. Collaborate at every level

- Partner with clinical and operational leaders to align non-food services with wider healthcare objectives. Lead transformation

- Support mobilisation, process redesign, and digital innovation projects across the estate. Deliver commercial results

- Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We're Looking For

You're a proven operational leader with a track record of success in

large-scale facilities or healthcare environments . You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.

Essential experience and skills: 5+ years' experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities). Strong knowledge of NHS or healthcare standards Excellent people leadership and coaching skills. Commercially astute, with the ability to deliver high-quality services within budget. Confident in change management, transformation projects, and stakeholder engagement. Passionate about service excellence, sustainability, and patient experience. In-depth knowledge of NHS Cleaning Standards Strong Infection Prevention & Control (IPC) technical expertise Expertise in specialist healthcare cleaning methods & technical equipment

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