Guest Relations Executive

Hotel Café Royal enjoys an unrivalled setting, where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It is where history, culture, business and the stage are just steps away.For 150 years, people who make a difference have made their way through these doors. Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper. The overall effect of the hotel's 159 guestrooms and suites, including seven signature suites that echo the glories of Café Royal's past, is calm, assured and distinctive.

Role:

As a Guest Relations Executive, you will be the primary point of contact for our guests, responsible for ensuring their stay is comfortable and enjoyable. You will anticipate guest needs, address inquiries, and provide personalized service, helping to create memorable experiences that reflect the luxury of Hotel Café Royal. You will not only support the front desk team with the guest arrival and departure process, but also be in contact with our guests prio...