HR Advisory Manager

We are searching for an experienced HR Advisory Manager

We are hiring a HR Advisory Manager to lead our client facing HR Advice Line and HR operations function. You will lead and support a three level advisory model that ensures the right support is delivered to our clients at the right level.

You will lead a team of HR Advisors delivering advice & guidance services at levels 1 & 2 (people, operations, quality, SLAs) and own the triage and escalation of complex queries and support into Level 3, the HR consultancy team.

You’ll also oversee the HR documentation & administration workstream (handbooks, policy suites, contracts, letters, HR Software inputs, surveys and training). This is a client facing leadership role central to our integrated Pay & People offering, working closely with Payroll and HR Software to deliver a joined up service.

Responsibilities

• Operate and continually improve a client facing HR Advice Line delivering Level 1 and Level 2 advice.
• Triage incoming client queries; assign to Level 1/Level 2 and elevate to Consulting (Level 3) as per agreed criteria.
• Manage and develop the people and products within the operations team of HR administrators and documentation experts
• Oversee creation and maintenance of client documentation: handbooks, policy suites, contracts, offer letters and HR correspondence.
• Line manage Advisors/Admin and Senior Advisors resources; set workflows, rotas, and quality standards.
• Work closely with HR Consultants/Senior HR Consultants (Level 3) on escalations and complex cases.
• Partner with Payroll on starters/leavers/changes and with HR Software on data accuracy and process automation
• Maintain a risk and escalation framework with clear thresholds for Level 3 referral.
• Ensure case logging, document control and auditability across advice and documentation.

Qualifications

• Operated at Senior HR Advisor / HR Manager level in an advice and guidance environment (outsourced/consulting or complex multi client).
• Strong, practical UK employment law knowledge and case handling judgement.
• Proven experience leading teams (advice line/advisory/admin/documentation).
• Confident running triage, setting SLAs, and ensuring quality and escalation discipline.
• Experience with HR documentation (handbooks, policy suites, contracts, letters) and HR admin/HR Software processes.
• Client facing communication skills; calm, clear and commercially pragmatic.

Benefits

• Hybrid and flexible working
• 27 days holiday (with the option of purchasing additional days)
• Lifestyle, health and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team

#LI-LC1

Experienced hire

Permanent

LIVERPOOL

Consulting