Account Manager

Account Manager Epsom, Surrey Office-based with hybrid after probation Full-time Up to £40,000 basic salary + commission

You must have the right to work without needing sponsorship.

THE OPPORTUNITY

We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team.

In this role, you'll manage a portfolio of customers - primarily across central government, local councils and NHS trusts - helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business.

KEY RESPONSIBILITIES

Client Relationship Management

• Serve as the main point of contact for a portfolio of customers, managing requests for services and support
• Build strong, trusted relationships with clients across all stages of the contract lifecycle
• Understand client goals, challenges and priorities to ensure alignment with the platform's capabilities
• Identify the communication and engagement needs of different customer stakeholders

Solution Development & Delivery

• Gather and interpret customer requirements to propose tailored solutions
• Provide clear advice and guidance on the effective use of the products and services
• Deliver training and onboarding sessions to support successful platform adoption
• Proactively identify opportunities to promote relevant features that drive client value

Service Performance & Issue Management

• Monitor and report on contractual deliverables to ensure all obligations are met
• Collaborate with internal teams to resolve service issues promptly and effectively
• Assist in identifying workarounds or permanent fixes for client-reported issues

Commercial Support

• Support the preparation of responses to pre-qualification questionnaires and tender invitations
• Contribute to upselling and renewal opportunities through strong client knowledge and engagement

WHAT WE'RE LOOKING FOR

• Proven experience in account management, customer success or a similar client-facing role
• Experience working with or selling to public sector clients is a strong advantage
• Excellent relationship-building and communication skills
• Commercially aware with the ability to identify growth and renewal opportunities
• Organised, proactive and able to manage multiple accounts simultaneously
• A professional, credible manner with high standards of integrity

PACKAGE & BENEFITS

• Up to £40,000 basic salary plus commission
• Private health insurance (after year one)
• Company pension scheme
• Career progression - work alongside the Account Director with a clear path to senior or strategic roles
• Opportunity to influence product development, customer strategy and innovation projects
• Friendly, supportive team culture with genuine room to grow

WORKING HOURS & LOCATION

This is a full-time, office-based role. Working hours are Monday to Friday, 9am-6pm. The office is based in Epsom, Surrey

Flexible hybrid working is available after the successful completion of a 6-month probation period.

HOW TO APPLY

If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you. Please apply with your CV and we'll be in touch.