IT Helpdesk Advisor

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support. Location: Peterborough Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends Pay Rate: £13.45 per hour Contract: Temporary to Permanent What’s on offer: Competitive hourly pay Overtime opportunities paid at time and a half Full training and ongoing support Weekly pay Career progression within a growing IT team Temp of the Month reward vouchers Key Responsibilities: Delivering first-line IT support to external customers via phone and email Logging, tracking, and updating support tickets accurately Troubleshooting hardware, software, and network-related issues Escalating more complex technical issues where required Guiding customers through step-by-step solutions professionally and efficiently Maintaining accurate documentation and knowledge base records Supporting continuous improvement within the service desk team Providing excellent customer service and building strong client relationships The Ideal Candidate: Strong communication and customer service skills Organised, reliable, and methodical in approach Previous call centre or customer support experience is beneficial IT support experience is advantageous but not essential Comfortable working in a fast-paced team environment If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information. INDPB