Product Associate - SRE Team - Chase UK

At JPMorganChase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on improving the reliability, resilience, observability, and operability of customer-facing digital banking services. Support roadmap planning and prioritisation to align delivery with business goals, engineering needs, and reliability outcomes.Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently.Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress.Create clear product materials, including problem statements, user stories, acceptance criteria, release notes, and enablement content.Facilitate Agile delivery ceremonies, including stand-ups, backlog refinement, sprint planning, and retrospectives.Maintain delivery hygiene by keeping boards healthy, preparing tickets, clarifying scope, tracking dependencies, and escalating issues when needed.Follow through on actions and help teams move from discussion to delivery.Required qualifications, capabilities and skillsFormal training or certification on software engineering concepts and advanced applied experienceDemonstrated ability to work with technical teams and understand how systems, platforms, and services operate.Foundational understanding of APIs, microservices, cloud platforms, CI/CD, observability, incident management, or software delivery.Experience using data and feedback to make decisions, including service health metrics, incident patterns, adoption trends, or user feedback.Experience facilitating Agile ceremonies and supporting continuous improvement in planning, execution, and team learning.Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.