Sales Administrator/Customer Service Assistant

Our client is a leading UK manufacturer of high-performance air filtration products for the automotive industry. They are looking for a motivated and enthusiastic Sales Administrator / Customer Service Assistant to join their office team. This role is ideal for someone starting their career or looking for an apprenticeship opportunity. No previous experience is required — we are looking for someone with a positive attitude, strong communication skills, and the willingness to learn within a busy and fast-paced environment. You will play a key role in supporting their sales and operations teams by helping manage customer orders, maintaining communication with customers, and ensuring a smooth order journey from placement through to delivery. Key Responsibilities * Processing and inputting customer orders into internal systems * Providing order updates and delivery information to customers * Responding to customer enquiries via email, phone, and e-commerce platforms * Sending shipping notifications and tracking details * Supporting the sales team with administrative tasks * Proactively checking in with customers regarding orders and satisfaction * Assisting with general office administration and record keeping * Helping maintain a high level of customer service across all sales channels Skills & Attributes * Strong communication and interpersonal skills * Good organisational ability and attention to detail * Positive attitude and willingness to learn * Ability to work as part of a team in a busy office environment * Basic computer literacy (email, spreadsheets, and office software) * Interest in the automotive industry is beneficial but not essential What We Offer * A supportive environment to learn and develop new skills * Opportunity for apprenticeship training and career progression * Hands-on experience within a growing automotive performance brand * Friendly and collaborative team environment Ideal Candidate This position would someone looking to start a career in sales administration, customer service, or e-commerce operations within the Performance Automotive Industry. The successful candidate will be eager to learn, reliable, and comfortable communicating with external customers