Senior UX Designer

About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter.

Role Overview
We are looking for a Senior UX Designer to shape the user experience of a Generative AI platform for a UK government department. This role focuses on making complex AI behaviour - retrieval, uncertainty, hallucination risk, and human-in-the-loop checkpoints - understandable and trustworthy for government users, while meeting GOV.UK Service Standard expectations.

Key Responsibilities

• Conduct user research with internal government users and stakeholders to understand tasks, pain points, and trust concerns around AI-assisted workflows
• Design end-to-end user journeys for RAG-based question-answering, agentic workflows, and human-in-the-loop review steps
• Ensure users understand what the AI is doing, where information comes from, and when human judgement is required
• Translate guardrails and human-in-the-loop checkpoints into clear, usable interface patterns (eg confidence indicators, source citations, escalation flows)
• Produce wireframes, prototypes, and high-fidelity designs (eg in Figma)<...