Head of Operations

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.

We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

The North West is a key development area, the successful candidate will be based within our Preston Office, but the role will cover the entire North West region, supporting our progression and partnership with United Utilities.

What will you be doing?

As the

Head of Operations you’ll be the trusted professional support and lead to the Operational Delivery of our United Utilites Contract. Reporting directly to the Contract Director the successful candidate will lead on the operational delivery of contracts, and support the strategic delivery and performance of the contract to world-class standards. The person will execute the delivery of the vision and objectives aligned with M Group Water strategy, ensuring safety, quality, and employee engagement.

Key Responsibilities:

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Lead on the day to day management of Operations and work streams for United Utilities, across the north West Region.

Line Manager and inspire project leads and Programme Managers to grow and develop work streams in an efficient, effective and safe way.

Support and present Contract Reviews and ensure all delivery and operational information available to the Contract Director.

Innovation - North lead to drive innovation more with our clients, developing and supporting ideas for ground breaking technology and service delivery solutions .

What you’ll bring

We value you for who you are and will provide appropriate formal training and development. However, we will look favourably if you can demonstrate:

Experience within the Water Sector, managing multiple prorities and work streams

A degree or equivalent qualification in construction, engineering, utilities, or a business-related discipline (desirable)

Relevant management or professional qualifications

Previous experience in senior management within a utility contracting or similar environment

Strong commercial experience with a proven ability to drive improvement

A consistent track record of senior management success in utility contracting or related sectors

Demonstrable client management and business development skills

Excellent leadership capabilities, including coaching and mentoring

Exceptional communication and interpersonal skills, with the ability to influence and present ideas effectively at senior levels

In-depth knowledge and experience of SHEQW policies, procedures, and management

Strong commercial and sector awareness

Understanding of statutory frameworks, including contracting law, SHEQ, and employment law

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000’s of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition scheme

In addition, this role offers;

Company car and fuel card with a range of EV and hybrid vehicles to choose from

My Car Choice our salary sacrifice EV/ Hybrid car scheme

Private health care for you and your family plus health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!

25 days annual leave plus bank holidays

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re

responsible

and go further for our people, clients, communities and the planet

We’re

open

and seek new and better ways of exceeding expectations

We’re

together

and as one team; the whole is greater than the sum of the parts

We’re

ambitious

and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd

party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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