Compliance Analyst

Company Overview:

Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected. We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider. We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience

Role:

Reporting to the Head of Compliance, the Compliance Monitoring Analyst is responsible for delivering the organisation's risk-based Compliance Monitoring Programme. The role provides independent assurance that the business complies with FCA regulatory requirements and Consumer Duty obligations by assessing both process adherence and customer outcomes, identifying regulatory risks and opportunities for improvement, and supporting a strong culture of compliance.

Key responsibilities:

• Deliver risk-based compliance monitoring reviews in accordance with the annual Compliance Monitoring Plan.
• Conduct file reviews, call listening, system reviews and customer journey assessments.
• Assess compliance with FCA rules, Consumer Duty requirements, internal policies and procedures.
• Evaluate both process adherence and customer outcomes.
• Identify actual and potential consumer harm and assess root causes.
• Produce high-quality monitoring reports that clearly articulate findings, risks and recommendations.
• Assign RAG ratings and provide evidence-based conclusions.
• Present findings to senior stakeholders confidently and provide constructive challenge where regulatory risks are identified.
• Identify emerging trends and thematic issues and recommend process improvements to reduce regulatory risk and improve customer outcomes.

Skills & Experience:

Essential

• Experience within a Compliance Monitoring, Quality Assurance or Outcome Testing role.
• Strong understanding of FCA regulation.
• Experience within consumer credit, financial services or regulated lending.
• Ability to review customer files and interactions objectively.
• Strong report-writing skills.
• Ability to challenge stakeholders professionally and confidently.
• Excellent analytical and investigative skills.

Desirable

• Consumer Duty experience.
• Knowledge of CONC, DISP and SYSC requirements.
• Experience of vulnerable customer assessments.
• Previous experience conducting outcome testing.
• ICA, CISI or equivalent compliance qualification.

Salary: Up-to £45,000 per annum, dependant on skills and experience

Bonus: £300 per month, upon qualification of 6-month probation

Some benefits we offer:

• Hybrid Working Scheme
• Performance Dependent Bonus
• Dental Insurance
• Up to 33 days holiday inclusive of UK Bank Holidays
• Accrued Holiday Sellback and Carryover Scheme
• Milestone Service Reward Programme
• Life Insurance Cover
• Incapacity Insurance Cover
• Employee Assistance Programme
• Refer-a-friend Scheme
• Commitment to your Professional Learning and Development