Network Operations Engineer III

Job Description

Hybrid Role – 2 Days/week required in the office

Sunday to Thursday shift

Full-time

City: Belfast

Ideal role for an advanced CCNA or a CCNP level engineer looking to expand their knowledge of network, security and cloud technologies.

Key Responsibilities

• Acts as first responder, helping to organize and control incident response.
• Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met.
• Handling complex technical support issues.
• Ability to support network faults to conclusion in a multi‑vendor, multi‑appliance infrastructure.
• Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests.
• Day‑to‑day Technical Operations activities, including network and firewall troubleshooting, scripting changes, infrastructure and firmware updates.
• Maintain a positive attitude and a high level of customer service at all times.
• Contribute to the overall development of the operational systems and processes.
• Maintain accurate troubleshooting records through industry standard ticketing systems.
• Write technical SOPs and other documentation.

Skills & Experience

• Extensive experience in a fast‑paced, enterprise NOC role (minimum 2nd or 3rd line experience).
• In‑depth support experience of LAN & WAN technologies.
• Exposure to firewalls, and load balancing with an understanding of security posture, firewalling, ACLs, industry best practice, and Internet architectures.
• VPN: IPSec and SSL.
• Understanding of wireless technologies.
• Experience with ISO and ITIL standards.
• Experience supporting or working with cloud technologies.
• Enterprise firewall certification (Palo Alto, Fortinet, etc.).
• Toolset management experience (SolarWinds, or similar).
• WCA (Wireshark Certified) – or experience with hardware‑based packet capture systems.

Equal‑Opportunity Employer Statement

At CME Group, we embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal‑opportunity employer, we consider all potential employees without regard to any protected characteristic.